First, check if your PC is connected to the internet. If the connection is stable, but TeamViewer does not give out an ID and password, the connection may be blocked by a firewall or antivirus program.
If you’re using Windows Defender:
- on Windows 8 or older: click on “Start” and locate the search box;
- on Windows 10: click on the search icon near the “Start” button (note: if you don’t see a search icon, right-click on the Windows taskbar, select “Search” and click on “Show search icon”);
- type Windows Defender Firewall in the search box and click on the result;
- open “Advanced Settings”, then “Inbound Rules”;
- find TeamViewer and double-click on it;
- select “Allow the connection”.
If your antivirus program is blocking the connection, add TeamViewer to its exclusion list and save the new settings.
Also, the password may not be displayed if you violated the user agreement, used the free version of TeamViewer for commercial purposes (for advising clients, colleagues). TV Tools_AlterID might help you to remove restrictions.
Download it and save it in the folder with the installed TeamViewer program. Then close TeamViewer, and run TV Tools_AlterID. In the window that opens, select “Trial”, click “Start”, after the installation is completed, click “End”.
The next time you log in to TeamViewer, you will see a new ID and password.